Refund policy
Thank you for shopping at ERYVEO! We want to make sure your experience is smooth from checkout to delivery. If your order doesn't arrive as expected, our dedicated return and refund process is here to help make things right quickly.
1. 30-Day Policy Window
You can submit a claim for a return, replacement, or refund up to 30 days following the confirmed delivery date of your item.
2. Damaged or Defective Items
If your purchase arrives broken or sustains damage during transit, we will issue a complete refund or ship out a brand-new replacement immediately at zero extra cost to you.
3. Incorrect Orders
Should you receive a product that does not match your order or fails to fit the description (such as getting the wrong size, color, or model variant), we will provide a full refund or send the correct item completely free of charge.
4. Order Errors & Accidental Purchases
If you make a mistake while ordering, please contact us immediately at hello@eryveo.com. We can instantly cancel or edit orders that have not yet left our facility. However, once an order is dispatched from our warehouse, we cannot make modifications, and we cannot accept returns or issue refunds for ordering errors once shipment has occurred.
5. Change of Mind Policy
While we gladly resolve issues involving damaged, incorrect, or mismatched products, we do not accept returns or refunds for a simple change of mind. Because ERYVEO absorbs substantial logistics fees to provide absolute FREE shipping worldwide, we cannot support non-essential returns. We appreciate your cooperation in knowing that a valid issue—like an structural defect or mismatched item—is required to authorize a request.
6. European Union Right of Withdrawal
Customers residing within the European Union maintain a statutory right to cancel their purchase within 30 days of receiving the final parcel of their order.
Exercising this right: Please email hello@eryveo.com with your order details alongside a clear request stating your intent to withdraw.
Cancellations: EU shoppers may cancel an order anytime prior to fulfillment by messaging our team immediately.
Refund Turnaround: Once you issue a formal withdrawal notice, your refund will be finalized within 14 days. Return shipping is fully covered; we will coordinate a pickup from your address at no cost.
7. Filing a Return or Replacement Request
To start your claim, simply email a brief video or clear photographs showing the condition of the delivered parcel and item to hello@eryveo.com. Our support staff will assess the evidence within 24 to 48 hours and send you a confirmation email detailing your approved replacement or refund.
8. Processing Reimbursements
All financial reimbursements are processed through Shopify Payments. Once authorized by our team, the platform releases your funds back to your original payment method, which usually settles within 2 to 10 business days. If your bank statement does not reflect the credit after 10 full days, please reach out via hello@eryveo.com so we can investigate.
9. Return Logistics
Because we ship items dynamically out of several different global warehouses, our team will evaluate the specific item value and status before instructing you on returns. If a physical return is requested, you will not face any hidden processing fees. We utilize convenient services like packagesender.com to schedule collections for faulty or mistaken products directly from your home, taking the stress completely out of your hands.
If you have any further questions or require direct support, please do not hesitate to contact us at hello@eryveo.com. We completely appreciate your business and are here to ensure your satisfaction.